Shipping and Delivery
shipping drawing



Grapeful offers FREE shipping across Australia for orders $150+.


Orders received by 12:00 pm AEDT will be dispatched from our warehouse on the same business day and dispatched the following business day for any orders after 12:00pm.

Delivery Estimates
Melbourne . . . Same Day / Next Day
Sydney . . . 2-4 Days
Adelaide . . . 3-5 Days
Brisbane . . . 3-6 Days
Rest of Australia . . . 3-8 Days

For Melbourne Metropolitan (18kms) orders, we run our own courier service, which allows us to guarantee the same day delivery for orders placed before 1:00pm and the next day for orders after 1:00pm. 

All Sydney orders are delivered through our friends at Anonymous Freight, specialising in wine transportation. Your order is climate controlled, and in safe hands from the moment it leaves our warehouse. We can offer next day delivery on these orders between Monday and Thursday if your order is placed before 9:00 am.

Should you have any questions regarding shipping please reach out to our support team.

If you believe there to be an issue with a product that you have purchased please don’t tip it down the drain, replace the lid/cork (must be over 3/4 of the bottle remaining) and contact and we will be happy to assist with the next steps.

You may return most new, unopened items in their original condition within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).

You should expect to receive your refund within 5-10 days of receipt of your package to our Grapeful warehouse.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.